Pierre Fortin is a partner within the management consulting team. Passionate about customer service, he has worked for 25 years with parapublic companies and organizations.
Having worked in companies for ten years, he offers pragmatic and results-oriented solutions for his clients on strategy and organizational performance.
This family man is also involved as chairman of the Board of Directors of the Claude Brunet Foundation, and as a member of the Board of the Réseau de transport métropolitain.
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InsightsAttract and Retain Talent: Are Your HR Teams Ready?
To recruit and engage the best talent, you need a strategy that goes beyond simply posting job offers. Are your Human Resources(…)
Management consultingAttract and Retain Talent: Are Your HR Teams Ready?... Read more -
Insights
New Québec Government: Some Issues to Keep an Eye On
While the re-election of the CAQ government provides some continuity in the approach to Québec’s challenges, several issues remain and will need(…)
Management consultingNew Québec Government: Some Issues to Keep an Eye On... Read more -
InsightsFour Good Reasons to Do Business With A Consulting Firm
Updated on October 3, 2024 It’s in your organization’s best interest to hire a consulting firm to obtain the necessary tools and(…)
Management consultingFour Good Reasons to Do Business With A Consulting Firm... Read more -
Insights
Municipalities—At the Forefront of the Recovery—Six Aspects to be Reassessed
Municipalities have long been champions of emergency management. We need only think of the floods in recent years that required considerable effort(…)
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Insights
Urban Development for an Appealing Living Environment
Citizens are increasingly looking for an environment in which they and their families can thrive and live happily, and municipalities are well(…)
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Insights
Municipalities: Strategic Directions for Improved Priorities Management
It’s to a municipality’s benefit to mobilize its resources to undertake projects that best meet the needs and expectations of its citizens.(…)
Management consultingMunicipalities: Strategic Directions for Improved Priorities Management... Read more -
Insights
Municipalities: A Look at Today’s Public Security Challenges
Cities are evolving demographically and their health and security needs have changed. How can cities address these new challenges? If a serious(…)
Management consultingMunicipalities: A Look at Today’s Public Security Challenges... Read more -
Insights
Be prepared to face the major challenges of municipal governance
Cities are changing and municipal managers will be facing numerous challenges in the coming years. It’s important to be ready. Bill 122(…)
Management consultingBe prepared to face the major challenges of municipal governance... Read more -
Insights
Digitization at the Heart of the Client Experience, or the Other Way Around
Now more than ever, technology can help you put your clients at the heart of your actions. So, offer them the unique(…)
Management consultingDigitization at the Heart of the Client Experience, or the Other Way Around... Read more -
Insights
Operational Excellence: A Springboard for Digitization
Several businesses see digital transformation and the promises of Industry 4.0 as ways to improve their level of operational excellence. Did you(…)
Management consultingOperational Excellence: A Springboard for Digitization... Read more -
Insights
The Customer Experience: Benefits Yet to Be Tapped by Suppliers
The customer experience is a hot topic. However, more than simply being a buzzword, it’s an essential business strategy component that can(…)
Management consultingThe Customer Experience: Benefits Yet to Be Tapped by Suppliers... Read more -
Insights
Customer satisfaction vs. customer experience: game over?
In the 1990s, we sought to “satisfy” our customers, but today this is no longer enough. Our aim now is to provide(…)
Management consultingCustomer satisfaction vs. customer experience: game over?... Read more -
Insights
The General Manager: Providing Consistency and Continuity
Updated on April 12, 2023 Although they often work in the background, municipal general managers play an essential role for the long-term(…)
Management consultingThe General Manager: Providing Consistency and Continuity... Read more
